RETURNS

RETURNS
We have a 30 day return policy, which means you have 30 days after you have received your order to request a return.
To be eligible for a return, your item must be in its original condition it was received in, unopened, and in its original packaging. You'll also need a receipt or proof of purchase.
Unfortunately, we cannot accept returns on sale items or gift cards.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at natural_homeandbody@outlook.com.

To start a return, please contact natural_homeandbody@outlook.com. If your return is accepted, we unfortunately cannot cover shipping costs as we are a small business already fronting a number of other additional costs. However, if the item is faulty or not fit for use, we will happily send you a return shipping label.
For more information or wish you wish to reach out to us about returns or shipping, or any other enquiries please do not hesitate to contact us here:
natural_homeandbody@outlook.com