Parcel Protection

At Natural Home and Body we always do our best to ensure your parcel arrives to your safely., but just incase we can now offer our customers transit insurance for your peace of mind.

WHAT IS COVERED BY THIS POLICY?

Parcels lost in transit

If your parcel is not delivered within the normal time frames specified by Australia Post, please contact us directly and we will open an investigation on your behalf. Once the investigation is closed (can take up to 7 business days) we will consider this a "missing parcel." Natural Home and Body will replace any items that are still available in the warehouse and credit you for the items we no longer have. Please note we DO NOT refund. This policy offers a replacement of items and a credit ONLY. If you no longer wish to get replacement items you can opt for a full credit.

Parcel delivered to incorrect address

If your parcels tracking says it has been delivered to the incorrect address and we are unable to retrieve the parcel, we will deem this as a "missing parcel" and you will be covered by this policy. Items will be credited or replaced if available. No refund will be given. 

Parcel damaged in transit

Should your parcel arrive and be damaged in any way by the carrier we will replace the items if available. Should we not have the item available we will refund you for the item. You will need to contact us to arrange to send your parcel back to assess the damage and make a decision from there.

NOT COVERED BY THIS POLICY

Customer has provided incorrect address

If the customer provides the incorrect address and the parcel is delivered we will not be responsible to recover this item or pay any damages/offer replacements. This is NOT covered by the policy

Parcel safely delivered and then stolen

If your parcel is safely delivered and then stolen from the premises we will NOT be responsible for any damages or replacements of items. Please ensure you have delivery instructions set up, such as "please leave in a safe place" to ensure this does not happen.

CONTACT

If you have any questions please contact us on natural_homeandbody@outlook.com.

 

 

SHIPPING & DELIVERY

Enjoy free shipping on all orders over $100 in AUS. 

SHIPPING: We offer a flat rate shipping of $10 for all standard orders within Australia. For express orders, a offer a flat rate of $15.

DELIVERY: We ship with Australia Post for all our orders. Usually standard shipping is 2-7 business days and express shipping is around 1-3 business days. (2-7 business days). We ship from Gippsland Australia, and try our best to do same day or next day dispatch. Please keep in mind these delivery times are an estimate. You will receive tracking details once your order has been dispatched.

RETURNS POLICY

RETURNS
We have a 30 day return policy, which means you have 30 days after you have received your order to request a return.

To be eligible for a return, your item must be in its original condition it was received in, unopened, and in its original packaging. You'll also need a receipt or proof of purchase.

Unfortunately, we cannot accept returns on sale items or gift cards.

DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at natural_homeandbody@outlook.com.

To start a return, please contact natural_homeandbody@outlook.com. If your return is accepted, we unfortunately cannot cover shipping costs as we are a small business already fronting a number of other additional costs. However, if the item is faulty or not fit for use, we will happily send you a return shipping label.
For more information or wish you wish to reach out to us about returns or shipping, or any other enquiries please do not hesitate to contact us here:
natural_homeandbody@outlook.com